![]() ![]() To troubleshoot this issue, see the Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error or Clear cached data and corrupted certificates in Lync sections. This issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. To troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section. The LiveUpdate log file Log.liveupdate contains information on the issue. This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters. You would like to do troubleshooting on a LiveUpdate issue. If the problem continues, please contact your support team. The user name, password, or domain appears to be incorrect. To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section. Please verify your logon credentials and try again. To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section. This issue may occur if Lync can’t detect a suitable Lync Server. Also, make sure your network connection cable is securely connected. The service might not be available, or you might not be connected to the Internet. The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.
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