![]() Is Firefox, Chrome or any other alternate browser installed?ĩ. ![]() What Update Version & KB number are displayed in the second line of text in IE11's Help | About tab e.g., Update Version: 11.0.54 (KB1231231) ?Ĩc. When (exact date) was Windows Internet Explorer 11 installed according toĨb. Is Adobe Flash Player v14.0.0.145 (or higher) installed? TEST HERE USING INTERNET EXPLORERĨa. Assuming Java is installed => Is Java Version 7 Update 65 (or higher) installed? TEST HERE USING INTERNET EXPLORERħ. Installed Updates ( not Update History)? Ħ. ![]() When you bought it? (Doesn't matter if you never used or Activated it.)ĥ. Did a McAfee free-trial or a Norton free-trial come preinstalled on the computer Has any other McAfee application or a Norton application EVER been installed on the computerĤ. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?ģ. What is the full name of your installed McAfee application and Did Win7 32-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7,Ģ. Please answer each of the following diagnostic questions in a correspondingly-numbered list in your very next reply, preferablyġa.
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